Privacy Policy

Who we are

Castle Gate International Ltd (CGI) is responsible for the personal information collected through www.castlegateuk.com and enquiries sent to us. This notice covers our public website and initial enquiries. Contact us about privacy at info@castlegate-uk.com.

 

Enquiries and how we use your information

When you contact us, we receive the details you choose to provide, such as your name, email address, telephone number, company and brief outline. An email address is required to submit the website form so we can respond. We use these details to understand your request, reply and discuss appropriate services.

We rely on our legitimate interests in responding to enquiries and managing business communications. Where you ask us to take steps towards a contract with you, we use the information for that purpose. Enquiry details are never added to marketing or mailing lists.

 

Confidentiality and retention

Commercially sensitive matters require care. Please keep your initial message brief and contact us to agree a suitable channel before sending sensitive documents or detailed case information.

We keep enquiry information while further engagement is needed to deal with your request. When no further engagement is needed, it is no longer retained for enquiry handling. Records needed for a specific legal obligation or legal claim may need to be retained separately for that purpose.

 

Website hosting and security

This website is hosted on Wix and uses HTTPS to encrypt information in transit between your browser and the website. Encryption helps protect data during transmission; no website or communication system can guarantee absolute security.

Website enquiries are processed through Wix and may generate email notifications to CGI. Wix and our email service providers process information to deliver these services. Wix may process data outside the UK using the transfer arrangements described in its privacy information. See the Wix Privacy Policy.

 

Cookies and website information

Cookies are small files stored in your browser. Wix uses essential cookies and similar technologies to support site operation, security and reliability. Technical information, such as IP address, browser information and activity on the site, may be processed for these purposes. Cookie identifiers can constitute personal information.

Where optional analytics, functionality or advertising cookies are offered, the cookie banner provides choices about their use. You can decline non-essential cookies. You can also manage or delete cookies through your browser settings; blocking essential cookies may affect site functions. See Cookies and Your Wix Site.

 

Your privacy rights

Depending on the circumstances, you may ask to access, correct or erase your personal information, restrict its use or receive a portable copy. Where processing relies on consent, you may withdraw that consent. Contact info@castlegate-uk.com to make a request.

You have the right to object to processing based on legitimate interests. We will consider your request in accordance with applicable data protection law.

You can also raise a concern with the UK Information Commissioner’s Office at ICO complaints.

 

Other websites and client work

Our website links to external websites and the CGI client portal. Review the privacy information provided by those services before submitting information. Information needed for a client engagement may require additional privacy information specific to that work.

 

Updates

Last updated: 26 October 2026. We will update this notice when our website or relevant practices change.